For any Complaints, Comments, Feedback you can report to our offices nearest to you or contact us through addresses below. All Complaints , Comments and feedback will be taken seriously and solved immediately.

For all Complaints, Comments and Feedbacks:-

Managing Director,
Chalinze Water Supply and Sanitation Authority,
P.O Box 120,
Chalinze.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.chaliwasa.go.tz

 Chalinze Water Supply and Sanitation Authority (CHALIWASA) has initiated Toll Free service to make easy communication with our customers. Report to us any issues like; if you do not have water, any water system damaged, bypass, leakages, see someone tampering with our facilities, or have any other water emergency, please call us:-

• Wami Head Office (Toll Free Number) : 0800 750 003
• Chalinze Branch Office (Toll Free Number): 0800 756 001
• Customer care Hotline (Wami Head Office): +255 753 250 636 
• Customer care Hotline (Chalinze Branch Office) +255 752 801 178

ote that: Call the numbers at working hours from 07:30 am to 04:30 pm, but for any emergency after working hours you can contact Distribution Officer via +255 757 732 911 or Technical Manager via +255 755 145 402 or Commercial Manager via +255 746 712 919.